The ability to log in and fix or repair our issues immediately. What do you feel we do better than other IT firms you may have worked with in the past? As Bob and the AOK team already know, we always refer people to them. Due to their prompt care and attention. Bob and his team are also assist in HIPAA questions, off site storing of data. Any IT need that we have, AOK can take care of it. After over 18 years of utilizing their services, we have never had a need to switch.